The aim of technical assistance is to keep postal machinery in good working order and improve global postal center performance on one hand, while minimizing non-working periods during mail processing shifts on the other.
Technical assistance provides the following basic services:
- Preventive Maintenance
- Corrective Maintenance
- Spare Parts Management
- Report Management
- Help desk support
Preventive maintenance covers all periodical work performed on the equipment according to a set schedule. Its main aim is to maintain the performance level of the system, minimizing the possibility of faults and anomalies occurring during mail processing shifts.
The following actions are generally carried out during preventive maintenance sessions:
- Machine cleaning
- Visual inspections
- Test routines
- Replenishment of consumables
- Replacement of worn parts
Corrective maintenance covers all technical work performed on the equipment in the event of a fault or anomaly. Its main aim is to restore full system performance, providing suitable remedies to technical problems which may arise during mail processing shifts.
The following actions are generally carried out during corrective maintenance sessions:
Spare Parts Management
- analysis of diagnostic information
- trouble-shooting routines
- repair/replacement of damaged parts
- validation of repair/replacement actions
Spare parts management (in a local warehouse, for example) involves the registration of outgoing/incoming spare parts to maintain an accurate inventory of local stock for both accounting and reordering purposes.
The report management function involves the collection of system indicators, their collation with relevant maintenance information (spare parts used and corrective action, for example) and distribution to management staff in the most suitable format.
Help desk support
- 24/365 help desk support
- Remote online diagnostics